Terms and conditions

To avoid any confusion ‘we’ or ‘us’ or ‘cube lab’ or ‘the cube lab’ means The Cube Lab Limited (registered number 06558748) of 14 Castle street, Exeter, EX4 3PT.
‘You’ or ‘client’ means the client named in the Order Form / Quotation.
‘Terms and Conditions’ shall be these documents in addition to any special terms agreed in writing between cube lab and the client.
‘The Contract’ means the agreement formed between the client and cube lab and incorporate the quote/order, these terms and conditions and other documents and specifications agreed in writing between the parties.
‘The Order Form’ or ‘Quote’ or ‘Quotation’ refers to the combined Quote/Order supplied by cube lab.
Your order

We will commence work on your project within 7 working days of receiving your deposit and a signed order.  Projects rely on the prompt supply of content and your feedback regarding any work we complete. The deposit is non-returnable once we start the project.


We cannot be held responsible for any delays with project delivery that are due to any delays with the supply of your content or lack of prompt feedback.
Stage payments

Larger projects are split carried out over a 3-month period, each month is a milestone and requires a stage payment before continuing to the next stage:

Month 1 – Mood board / concept and design

Month 2 – Design pages and layout

Month 3 – Build and launch
Changes to the design once the project moves to the next stage are chargeable unless otherwise agreed in writing. Any chargeable work will be agreed in writing and paid for before we carry out the work.

When presenting a mood board and a general idea or concept for the project, we will carry out a maximum of three changes to the concept and if not acceptable, we will suggest a meeting to discuss the future of the project. We will only proceed to the next stage of the project when you have accepted and paid for the previous stage.


If you are not using our copywriting services, we’ll use your copy which must be provided before Month 2 in either Word or Pages documents and uploaded to Dropbox. Any copy that requires typing will be charged at our prevailing hourly rate.
Photographs that you’d like to be included in the design must be uploaded to Dropbox or sent via the file-sending website wetransfer.com and not emailed to us.


Your website may be hosted at your preferred hosting partner or you may use our hosting services for which we charge a fee each year.
We are only responsible for issues with the actual code that we have supplied as long as the issue arises within 12 months of completion. After the initial warranty period, we will charge our prevailing rate for any issues that arise. We are not responsible for any issues that occur due to the hosting company or by any malicious attacks made on the website by third parties at any time in the life of the website even within the initial 12 months period.
We cannot be held responsible for any aspect of the performance or availability of the website at any time during the lifetime of the website.

If you use your preferred hosting service

We are not responsible for upgrading the software or providing providing any ongoing security prevention measures and if required, will be charged at our prevailing rate.
We also reserve the right to charge a small fee to liaise with the hosting company while setting up the website.

If we host the website for you

We will send you an invoice in advance of the annual renewal date which is each January. Payment must be made within 14 days to avoid auto-disconnection. If your website is disconnected due to non-payment of hosting fees, a re-connection fee will apply.
We will attend to any issues that occur with the website if they are caused by the code that we have supplied but not if they are caused by changes you have made to the content of the website.
We take every care to ensure that your website is not compromised by any hacking activity but we cannot be held responsible for any such attack. You should take out the relevant insurance against loss of data.
If we are supplying hosting services only (and the website was created by a third party)

We supply hosting only in this case and bear no responsibility whatsoever for any issues with the website unless they are a direct issue caused by our hosting partners. We are not responsible for upgrading the software or providing security prevention measures and this should be carried out by your developers.


The total price for the work is set out in the Proposal and Quote/Order Form and is valid for 6 months and may need to be reviewed after that time.

Any additional work or changes to the original may be chargeable and will be agreed in writing beforehand. Payment must be paid before we carry out additional work.

Changes to the Order may result in a subsequent delay with the project. We will advise you in writing if this is the case.

If applicable (some businesses are exempt) all prices are subject to the addition of Vat.

We shall not be held responsible for departures from the Contract arising from unforeseen circumstances of any kind unless stated in the Order Form to the contrary. We shall be deemed for all purposes unaware of all concealed factors which might adversely affect the proposed Contract or any facts unknown to the Business at the date when the Order Form was given.
We shall be entitled to revise the Order for such extra work as shall be involved in dealing with concealed factors. If this occurs, we will endeavour to agree any price variation with the Client prior to undertaking the work to which the price variation relates.


Payment is accepted by cheque, online payment via our systems (most credit or debit cards are accepted) or BACS in UK Pounds Sterling. The project (unless agreed otherwise) will be invoiced as follows and subsequent stages will not commence until the relevant payment has been received.
The customer shall at the date of this agreement pay to the Business a deposit (“the Deposit”) calculated as one-third of the quoted price. The customer will be notified of the exact amount required as a deposit. The deposit is non-refundable at any time after the project commences. The remaining payments are due as consecutive monthly payments, due on the first working day of that month. We will send an invoice prior to that payment date.
The balance must be paid before the website is launched and any graphic files are supplied. If the client delays the launch of the website for any reason, the balance must still be paid.

Late payment

If payment of any invoices or any part thereof is not made by the due date then without prejudice to all or any remedies, we reserve the right to:
a) charge interest on any sum outstanding and an administration fee at such rates and for such periods as are prescribed in The Late Payment of Commercial Debts (Interest) Act 1998 or any Regulations made thereunder; and/or
b) refuse to undertake any undelivered work; and/or
c) refuse to carry out any work without incurring any liability whatsoever for such refusal; and/or
d) terminate the Contract.
If any monies are not paid by the due date on any account of the Customer whatsoever, we reserve the right to demand immediate payment of all sums due on all such accounts and to cease all works in progress for the Customer whether under the Contract or otherwise.  It is important that you understand that if we are hosting your website through our hosting partners you must pay any fees owing to us whatsoever and we reserve the right to prevent access to your website if any fees are outstanding for over 14 days.


The Customer acknowledges that certain work is made for the Customer’s specific use and cannot therefore be readily reused or resold by us or returned for a refund. Accordingly should we be prepared to accept a cancellation of the Contract the Customer shall pay the price for the Contract and in addition such other costs as we shall incur as a result of the purported cancellation or termination of the Contract (but without prejudice to any of our other rights and remedies).

Material and other media files

All material you supply shall remain your property. It will be assumed that this material belongs to you and that it does not breach any copyright laws. We are not responsible for the safety of any supplied material and you should send only copies. We cannot return this material unless you provide a return addressed and stamped envelope at your own cost.

We are not responsible for any loss or damage caused by the supply of digital files, printed media, CD or DVD discs or other media. We will endeavour to ensure that any digital files supplied by us via email or disc are virus-free. It is your responsibility to ensure that media sent to us is also virus-free.
Domain Name Registration & Website Hosting Charges

You shall meet all third party costs arising from the registration of domain names and the configuration of any hosting. Any domain names registered by us will be in your name. We will suspend any hosting and/or domain names and/or email accounts if any due invoices are unpaid.
Hosting fees will commence at the next renewal date which is January each year. Domain and Hosting renewal invoices must be paid within 14 days to avoid the disruption of any web services you have ordered.  If you choose to use your own hosting company, we will charge you a one-off fee for installing your site on your chosen server.

Intellectual Property

We will retain the copyright of any material, including the design, created for you by us until payment of the final invoice. At this time it will become your property. A copy of the site files will be made available upon request. Some source files, such as those for some database applications, shall remain the copyright of us. The creation of marques (logos and identities for example) by us are not assumed by us to become or act as trade or registration marks on behalf of the client.
Changes made to the website by the client

Some websites have a built-in Content Management System (CMS) to provide the customer the ability to edit the content of the website. Whilst we take every care in ensuring the system is configured to allow changes to be made, we are not responsible for any errors that might occur after such changes are made by the customer. We will correct any errors deemed to have been caused by the customers’ changes, but this may be chargeable at our prevailing hourly rate.

Search Engine Promotion

We are not responsible for your on-going web site promotion unless you have signed up to one of our SEO Plans. We make no guarantees about the success of any search engine promotion activity because the search engines control this. However, we will build the website with search engine optimisation in mind by using the latest search engine friendly techniques. SEO advice we may provide is not regulated and you are not obliged to take action on this advice. We are not responsible or liable for any loss or damage incurred to your business as a result of this advice.

Travel Time and Expenses

Travelling time to and from customer premises is not included in our quotation and we reserve the right to make a charge for travelling at our prevailing hourly rate of should visits to the client’s premises be required.

Future Support

The website is provided to and accepted by you as a fully functioning, completed project. We are not responsible for future support and are not liable of any loss of data or subsequent loss of business.
On-going support can be provided upon request and for an agreed fee. Future changes to the website will be invoiced at our prevailing hourly rate. If your website is hosted with our preferred hosting provider, your files will be backed up on a regular basis. We do not offer or include technical support for email or other services relating to your PC. If you do require help with anything beyond the design and development of your site, we will charge you at our prevailing hourly rate.

Hacking and malicious software

Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is unlikely that these will affect your website, and we will endeavour to protect it from this as much as we can during its creation, but we cannot be held responsible for problems caused by such attacks that develop on your site after completion.

Warranty Terms and Limitation of liability

In the case of defective services not produced or developed by us the Customer shall be entitled so far as possible to the benefit of any guarantees given by the developers and our liability shall be limited to the benefit of such guarantees the terms of which will be notified to the Customer upon request.
Upon the Customer notifying us within 5 days of completion of such works of any fault, defect, or discrepancy and upon the fault, defect or discrepancy being established to our satisfaction, we shall use our best endeavours to repair or replace such features.

We shall not repair or replace or make up shortages:

a) if the faults or defects were caused by incorrect or negligent handling, disregard of operation instructions and/or manufacturer’s instructions by the Customer or the actions of a third party;

b) if the faults or defects were caused by fair wear and tear, accident or any other matter beyond the Business’s reasonable control occurring after the date of delivery.

c) if the faults or defects occur 12 months after the completion of the project.

We can’t guarantee that the functions contained in any web page templates or in a completed web site will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages.

In the event that we are instructed by you to host your website we shall ensure that your site will remain live however our responsibilities under an agreement to host your site do not extend to the maintenance of your site.  In addition, should the site go offline as a result of a server issue then our liability to you for that shall be limited to the price you pay us each year to host your site.
Notwithstanding anything to the contrary in these Conditions, we shall not, except in respect of death or personal injury caused by the negligence of us or in respect of liability under the Consumer Protection Act 1987 be liable in negligence, tort, contract or otherwise for damages in excess of the total price stated in the

These clauses apply to the extent permitted by the Unfair Contract Terms Act 1977 or other similarly applicable legislation. The statutory rights of the Customer are not affected.

Data Protection

We occasionally collect data during the process of carrying out a project. This data will not be shared with anyone else and will be stored in such a way as to not be available to anyone else.


We will not discuss your project or share your details with any third party not involved with the development of the website.

Email and computer advice

We are not able to provide advice and support for any computer issues. If you need assistance with the configuration of your email or other computer related issues, we can offer recommendations as to whom to contact.

Force Majeure

We shall not be liable for any breach of any of our obligations to you under the Contract or for any additional cost or expense where such breach, cost or expense is wholly or mainly due to circumstances outside our reasonable control.

Insolvency of the Customer

If the Customer being a limited company, limited liability partnership or limited partnership the  makes any composition or arrangement with its creditors for their benefit or has an administrator appointed, has a winding up petition presented against it or goes into liquidation (otherwise than for the purposes of a solvent amalgamation or reconstruction) or if the Customer being an individual or partnership makes any composition or arrangement with his creditors for their benefit, has a bankruptcy petition presented against him or is otherwise unable to pay his debts as they fall due then without prejudice to other right or remedy available to us, we shall be entitled to cancel the Contract or suspend any further work under the Contract without any liability to the Customer and if the work has been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary or we may, at our option, re-take possession of such works and the Customer hereby grants us a licence to enter upon any premises or land within the control of the Customer for such purpose.


No waiver by the Business or any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision of this Contract.

No Set Off

All sums payable by the Customer under this Contract shall be paid in full without set-off or deduction (save insofar as required by law to the contrary).


If any provision of this Agreement is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of this Agreement.

Third parties

For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provision of this Agreement, this Agreement is not intended to, and does not give any person who is not a party to it any right to enforce any of its provisions.

Acceptance of these terms

Please sign and return the Order form; this will amount to acceptance of our terms of business whether contained in this document or our separate correspondence or both. Your continuing instructions will be taken to indicate your acceptance of our terms and conditions of business.